Fixed Unable to open Sealed Products

[ZombieCaller42]

i got a tempest remastered, TSR, and 3 Aftermath draft packs. when i go to open any of them, it doesnt do anything. i have uninstalled the client, restarted, turned off my computer even.

 

[Rudabega]

I am having the same issue trying to open treasure chests

 

[dasrac]

Yeah, I just bought some aftermath packs to crack, and it won't let me as well.

 

[42en]

You mistyped your post heading… should have been „Opening packs not worth it“.

But jokes aside, had this happen with chests once some time ago and it got resolved quickly. Not much need to worry.

 

[Acadianmage]

I am having same problems bought 10 aftermath packs last night and they won’t open

 

[RedMan929]

I'm also unable to open packs right now. So it's been a problem for over 12 hours now, I guess.

 

[dkboston]

I am having the same issue - neither the ones I just bought (a first) or past prize boosters

 

[Ariaoff]

I am having same issue. Bought 3 Aftermath packs, unable to open

 

[1800lazerface]

still happening. with chests for me

 

[shufflesthedrummer]

Also unable to open chests

 

[Angeliana]

We are aware, it is being investigated.

 

[pat0presidente]

Does anyone got this problem? How did you fixed?

 

[RedMan929]

I can't open any boosters. They had a 2 hour downtime to address this issue.

 

[Heddwying]

Hello, the client doesn't let me open either the "New account starter kit" nor the "Account upgrade kit", does anyone know why? is there a solution?

 

[Thegenz]

I'm hoping/guessing this is entertwined with the pack bug that was discovered yesterday, but as the title states i cannot open treasure chests. Also the treasure chests have a weird time stamp on them of 1:56 overlaying the actual treasure chest logo. Can anyone confirm this is related to the bug from yesterday or has anyone run into this before?

Thanks in advance

 

[Ariaoff]

Same here

 

[demoim]

It is not opening any boosters

 

[Skip55]

Me neither and a friend of mine just tried without succes... I cant play mtg Online...

 

[enderofashes]

Same...

 

[enderofashes]

We are aware, it is being investigated.

For new players/accounts this is literally a 'cannot play at all' level bug and not just a minor inconvenience. If you can't open the welcome pack, you can't play... At all.. If you can't open the account upgrade kit, you can't chat, trade, or perform literally any other action. I have had a bunch of friends waiting for me to join them this weekend for remote magic, and I have now been waiting for over two days and it looks like I just will not be able to join them at all. Is there an update on this? I am trying to give you money.

Edit: Apologies for the tone of the previous message, I didn't see that there are active efforts on this issue, and that a fix had already been attempted and failed. I hope you are able to find a solution. :-/