Repeated error on startup cannot log in even after windows reinstall.

N

ncosgrove

New member
Hello I've been going back and forth with support on request 55673 but no solution has been found. I've been told to post it as a bug in order to maybe find a solution.

Below is the error payload:

MagicExceptionType: MagicException
Severity: Fatal
Message: Sorry, an unexpected error has occurred.
ActionToTake: The application will now close.
ExtraDetails:
InternalDetails: Unexpected error - see inner exception
at Shiny.App.Dispatcher_UnhandledException(Object sender, DispatcherUnhandledExceptionEventArgs e) in C:\jenkins\workspace\Build\Windows\source\windows\clients\Shiny\View\MainNavigation\App.xaml.cs:line 514
at System.Windows.Threading.Dispatcher.CatchException(Exception e)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
at System.Windows.Application.RunDispatcher(Object ignore)
at System.Windows.Application.RunInternal(Window window)
at Shiny.App.Main() in C:\jenkins\workspace\Build\Windows\source\windows\clients\Shiny\View\MainNavigation\obj\Release\App.g.cs:line 52


Inner exception:System.DllNotFoundException: Unable to load DLL 'mfplat.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
at NAudio.MediaFoundation.MediaFoundationInterop.MFStartup(Int32 version, Int32 dwFlags)
at NAudio.MediaFoundation.MediaFoundationApi.Startup()
at NAudio.Wave.MediaFoundationResampler..ctor(IWaveProvider sourceProvider, WaveFormat outputFormat)
at Shiny.Utilities.AudioManager.SoundQueue.ActiveSample..ctor(AudioSample sample, Single volume, WaveFormat mixerFormat) in C:\jenkins\workspace\Build\Windows\source\windows\clients\Shiny\View\SharedResources\Utilities\AudioManager.cs:line 70
at Shiny.Utilities.AudioManager.SoundQueue.EnqueueAndPlay(AudioSample sample, Single volume) in C:\jenkins\workspace\Build\Windows\source\windows\clients\Shiny\View\SharedResources\Utilities\AudioManager.cs:line 249
at Shiny.Utilities.AudioManager.EnqueueSample(AudioSample mp, Single volume, SoundType type) in C:\jenkins\workspace\Build\Windows\source\windows\clients\Shiny\View\SharedResources\Utilities\AudioManager.cs:line 529
at Shiny.Utilities.AudioManager.<>c__DisplayClass43_0.<PlaySoundSafe>b__0() in C:\jenkins\workspace\Build\Windows\source\windows\clients\Shiny\View\SharedResources\Utilities\AudioManager.cs:line 575
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at NAudio.MediaFoundation.MediaFoundationInterop.MFStartup(Int32 version, Int32 dwFlags)
at NAudio.MediaFoundation.MediaFoundationApi.Startup()
at NAudio.Wave.MediaFoundationResampler..ctor(IWaveProvider sourceProvider, WaveFormat outputFormat)
at Shiny.Utilities.AudioManager.SoundQueue.ActiveSample..ctor(AudioSample sample, Single volume, WaveFormat mixerFormat) in C:\jenkins\workspace\Build\Windows\source\windows\clients\Shiny\View\SharedResources\Utilities\AudioManager.cs:line 70
at Shiny.Utilities.AudioManager.SoundQueue.EnqueueAndPlay(AudioSample sample, Single volume) in C:\jenkins\workspace\Build\Windows\source\windows\clients\Shiny\View\SharedResources\Utilities\AudioManager.cs:line 249
at Shiny.Utilities.AudioManager.EnqueueSample(AudioSample mp, Single volume, SoundType type) in C:\jenkins\workspace\Build\Windows\source\windows\clients\Shiny\View\SharedResources\Utilities\AudioManager.cs:line 529
at Shiny.Utilities.AudioManager.<>c__DisplayClass43_0.<PlaySoundSafe>b__0() in C:\jenkins\workspace\Build\Windows\source\windows\clients\Shiny\View\SharedResources\Utilities\AudioManager.cs:line 575
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
 
F

Firearcanewolf

New member
I am getting the same issue, I will restart my client and sometimes get this error and other times for no discernible reason it will start up fine. i have done multiple clean uninstalls and re-installs to try and mitigate the issue with limited success. a fix for this issue would be greatly appreciated. even a proven work around would be nice at this point.
 
B

Boshiro

New member
I can confirm I have done clean re-installs up to 6 times, cache clearing, 2.0 file deletion and PC restart included and I have kept getting the same error.
 
S

Stickstickly11

New member
I have done the complete re-install and followed all steps same as Boshiro. It is still requiring it to be redone every single time I try to start Magic Online. I am seeing two main navigation processes in my task manager if that has anything to do with it.
 
Last edited:
Qonfused

Qonfused

Member
ncosgrove said:
...
Inner exception:System.DllNotFoundException: Unable to load DLL 'mfplat.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
at NAudio.MediaFoundation.MediaFoundationInterop.MFStartup(Int32 version, Int32 dwFlags)
Click to expand...
For anyone else having the same issue, it seems like you're missing the media feature pack (required by NAudio). If you're on Windows N, Microsoft has some instructions for installing it here:

You can also install it in Settings under Apps > Optional Features. Click on 'View Features' and search for "Media Feature Pack".
 
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