More Info Needed Game Closing

[nicknso]

Game ID

267808907

Hi! I'm here to report a bug where everytime I start a game my client closes, doesn't matter if I restart it, the game instantly close again.
It started since today.
Game IDs:
267809402
267808737

 

[nicknso]

What kind of info should I add?

 

[Firedrake]

They may want to know if you have tried a clean re-install.

 

[Torbin]

Yes please let us know if you have tried a full clean install or not

 

[akwehhkanoo]

Yes please let us know if you have tried a full clean install or not

what is that exactly, what makes a reinstall "full" and "clean"? I've had the client crashing lately during games, and while scrolling cards in my collection tab.

 

[Neo001992]

what is that exactly, what makes a reinstall "full" and "clean"? I've had the client crashing lately during games, and while scrolling cards in my collection tab.

Sometimes the program itself is the problem because something with the install went wrong/got corrupted.

Here is the article referring to how to do a clean install: https://help.mtgo.com/hc/en-us/arti...stall-or-perform-a-clean-installation-of-MTGO

 

[Firedrake]

• Uninstall Magic Online
• Press Windows key + R
• Type %LocalAppData%\Apps
• Delete the 2.0 folder

Don't skip that last step. This trips up a lot of re-installs.