- Game ID
- 12772691
Hi everyone,
I'm not sure if connection issues are considered bugs or where I should report this, but I wanted to share two recent experiences in case others are having similar problems:
1. Disconnections During Event (This Week):
During a recent event, my client disconnected twice — once right before round 3 and again mid-round 4.
This made it seem like the issue was specific to the connection between my client and the server — possibly a routing issue or something on the client side.
I took a screenshot of the error message and already contacted support, who reimbursed me. I'm including the Event ID, not a specific Game ID, in case it's helpful for internal tracking.
2. Client Freeze and Unexpected Patch (Last Week):
In an event last week, the client froze during deckbuilding. I had to force close it, and upon restarting, it began patching — downloading an update mid-event.
That seemed odd, since I hadn’t seen any prior notice or prompt about an update being available or required.
I'm sharing this here in case anyone else has faced similar issues, or if it's useful for the devs to be aware. Let me know if there's a more appropriate place to report this!
Thanks.
I'm not sure if connection issues are considered bugs or where I should report this, but I wanted to share two recent experiences in case others are having similar problems:
1. Disconnections During Event (This Week):
During a recent event, my client disconnected twice — once right before round 3 and again mid-round 4.
- All other internet applications continued working fine.
- The server status page showed everything online.
- When I managed to reconnect, the matches had progressed as normal — one was already 1–0 when I got back.
This made it seem like the issue was specific to the connection between my client and the server — possibly a routing issue or something on the client side.
I took a screenshot of the error message and already contacted support, who reimbursed me. I'm including the Event ID, not a specific Game ID, in case it's helpful for internal tracking.
2. Client Freeze and Unexpected Patch (Last Week):
In an event last week, the client froze during deckbuilding. I had to force close it, and upon restarting, it began patching — downloading an update mid-event.
That seemed odd, since I hadn’t seen any prior notice or prompt about an update being available or required.
I'm sharing this here in case anyone else has faced similar issues, or if it's useful for the devs to be aware. Let me know if there's a more appropriate place to report this!
Thanks.
