Could Not Reproduce MTGO not responding and costing me a game i should've won

R

RotyBoty

Member
MTGO was supper laggy and at some point stopped responding completely, not only i was super ahead in the game it is just so annoying this happens regardless if you were supposed to win or loose. and this time i was supposed to win. I have a super powerful pc with a top of the line ryzen cpu and the best amd gpu so that is definitely not the issue, second of all i have a super strong LAN connection and my internet did not crash because i restarted MTGO multiple times and even restarted pc and it didn't help. id like the price of the league back because this is unexpectable.
 
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Torbin

Torbin

Staff member
Community Team
Per QA Team
Tag applied: Could Not Reproduce
Testing applied: Entered and completed multiple events.
Test Results: The gameplay proceeded without performance issues or stagger.

To request a refund for your Event entry, please open a ticket with the MTGO Customer Service at the link bellow:
https://help.mtgo.com/hc/en-us/signin?return_to=https://help.mtgo.com/hc/en-us/requests/new

To potentially fix your issue I suggest doing a clean installation to clear game cache, temporary files and make sure that everything is running smooth.

You can perform the clean installation following the steps on the link bellow:
https://help.mtgo.com/hc/en-us/arti...stall-or-perform-a-clean-installation-of-MTGO
 
R

RotyBoty

Member
thank you, it happened again today, i have a 3 minute video of it. i don't think it is a download problem because mid match i switched to my mums laptop and it still didn't respond.
. added the clip
 
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