Resolved Match open when i log in

[MoiCoco]

Screenshot or Video

1. 1 or more

Everytime I log in the application I already have a match that is open. I can just close it and It doesn't do anything but next time I'll open mtgo It appears.
Anyone know what can I do?

I have the screenshot but I don't know how can I upload it.

 

[Firedrake]

Rather than close it, try to just minimize it and see if it eventually times out on its own. Or leave it open when you shut down MTGO, and see if it's still there next time you launch the app.

Aside from that, I'd say contact Customer Support and see if they have any ideas. I've had it happen to me before, but it eventually just doesn't show up anymore.

 

[jin06]

I have the same issue. I raised a ticket to support but their reply is to make a post here. So basically no solution. I even sent a screenshot.

I have already tried conceding everyday, tried re-entering the game and conceding again, restart my laptop, make a new game, join a different game. In the end the old game is still there.

 

[jin06]

Im new so want to check. Does it make sense if I uninstall then re-install the MTGO program? Or maybe that will make it worse?

 

[Firedrake]

Don't see how it could make it worse, and it might actually work. Let us know! (Be sure to clear the cache before re-installing.)

 

[jin06]

How do you clear the cache? Im only familiar with clearing the cache for the browser but not familiar with installations Will then try reinstalling

 

[jin06]

I just tried uninstalling and reinstalling. The match/game is still there. I need to change decks and Im not able to return my loaned cards.

 

[Firedrake]

How do you clear the cache? Im only familiar with clearing the cache for the browser but not familiar with installations Will then try reinstalling

Clear the ClickOnce Cache​

1. Press Windows Key + R or go to Start -> Run (Search -> Run, then Click Run in Windows 8)
2. In the box, type: rundll32 dfshim CleanOnlineAppCache
3. Then click “OK” (if prompted)

Restart your Computer
Restart your computer and install the client from the link below:
https://www.mtgo.com/en/mtgo#download-now

If That Doesn't Work, Try These Steps​

If you are still having issues with Magic Online, continue with the following steps:

1. Uninstall Magic Online
2. Press Windows key + R
3. Type %LocalAppData%\Apps
4. Delete the 2.0 folder

 

[Torbin]

Testing applied: While in multiplayer matches with several clients, forced crashed of a client was pushed. Once login back in the client, the match in progress continued as intended without any issue. GSR was also forced on the on going match, causing the client to close and when login back in the client, the match would re-open but could be conceded and closed in a permanent manner without further issue.

 

[jin06]

For myself whenever I open/reopen the client/program, the old match keeps on popping up. It has been 4 days that its always there.

 

[Firedrake]

I see that match is still up, and has been for days: Game # 878749226.
Have you tried clearing the ClickOnce Cache and deleting the 2.0 folder after uninstalling and before re-installing?

 

[jin06]

I see that match is still up, and has been for days: Game # 878749226.
Have you tried clearing the ClickOnce Cache and deleting the 2.0 folder after uninstalling and before re-installing?

I tried both just now and result is the same. After re-install the game 878749226 still there popping up again after I login.

 

[Firedrake]

Hmm. You would think the Admins would have a way to kill a Pauper Casual game that's been hanging around for a week, but maybe not.
Or maybe now that they have the Game #, maybe yes?

 

[Torbin]

has this been reported via CS? if not please log a ticket so our admin team can take a look at your account.

 

[MTGO_TonyM]

We have just cleaned up about 10 "zombie" games from the casual rooms - I did not spot your Game ID number among them. If the issue is persisting, please file a ticket with CS and it can be further investigated.

 

[Firedrake]

It's gone! Good job, guys!