Game freezing while in fullscreen or playing on monitor @1400p

[JeffHund]

Game ID

No Game ID

Screenshot or Video

1. 1 or more

No Game ID -- attached a video demonstrating the issue in solitaire mode. Also attached a DxDiag report that contains some Windows Error Reports related to MTGO.exe at the bottom of the report. I am unsure of what the extra parameters in the error reports mean.

Freeze occurs at 1:37
Video of issue:

DxDiag: https://pastebin.com/qnpRLZFi

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I'll start a match, get a few turns in, and the client will completely freeze and crash -- but I can still hear some sounds. None of the UI elements can be interacted with and I have to force the application closed through the task manager.

The only time I can get the application to run as intended is if the primary window is displaying on my primary monitor @1080p and the game window is displaying on my secondary monitor @1080p. Any other configuration causes the game to lock up visually and eventually crash.

 

[Torbin]

This may be due to high resolution you are playing at. Have you tried this in smaller windows and is it only when you full screen it? I have had similar issues with my large monitor and higher resolutions

 

[JeffHund]

I think it might be tied to monitor refresh rates.

I currently have a workaround by displaying the match window on a 1080p monitor that runs only at a 60hz refresh rate, and displaying the primary UI in windowed mode on my primary monitor. My primary monitor is where I captured the issue occurring and it normally runs at a 170hz refresh rate (it also crashes at 1080p @ 170hz). I'll test some more with lower refresh rates.