Not A Bug Cards Lost in Collection

hdtyvek

New member
I Recently returned to MTGO after about a year away. I decided to use a rental service to rent a commander deck. After a few hours of games, during one of the games MTGO kept giving me a connection failed error and booting me from the server. my friend who was playing at the time was not having these issues. I returned several hours later to try again and half of the cards rented are missing from my collection. naturally the most expensive ones. I tried logging off and logging back on to mtgo. Tried uninstalling and reinstalling but they are still missing. Was this a hack or a known bug? I just want to return the cards to the service
 

Angeliana

Senior Community Manager
Community Team
Please send a ticket to https://help.mtgo.com Log in the exact way you do for the client, then click Submit a request and explain your situation in the form there. Customer service will investigate your issue and get back to you as soon as they are done with their investigation. Good luck.
 
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