Can't log in MTGO

[Teofilo]

Hi, I'm a new player. I downloaded MTGO yesterday and when I try to log in the game the game crashes sending any error messages.
To download the client I had to do a little workaround: I downloaded the setup from https://www.mtgo.com/en/mtgo#download-now but with the double click it returned this error: , soI get the MTGO.application directly from the link and installed the client by double-clicking it. May have been this the reason for the malfunction of the client?

Thanks, Matteo

 

[Torbin]

Tag applied: Could Not Reproduce
Testing applied: User log in the Client on different builds.
Test Results: User could log in to the Client in all attempts.

To potentially fix your issue and avoid similar issues I suggest doing a clean installation to clear game cache, temporary files and make sure that everything is running smooth.

A clean installation can be performed following the steps on the link bellow:
https://help.mtgo.com/hc/en-us/arti...stall-or-perform-a-clean-installation-of-MTGO