Account locked?!?!?

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meatball17

Member
I am not able to trade and have put in 2 tickets to MTGO Customer service. Can someone please get with me to make my account eligible for trades and what not?

This is super frustrating if it was flagged for an issue or fraud. I would like to have customer service move a little bit faster than they are.
 
F

Firedrake

MTGO Regular
Standard questions you'll be asked:
1. Have you purchased the Account Upgrade Kit (necessary to make trading possible).
2. Have you activated Two-Factor Authentication (2FA - also necessary to make trading possible).
 
M

meatball17

Member
1. yes and have already traded
2. yes i have my email set up

I think they think it is fraud because I did spend a good amount on tickets to get cards quickly. Problem is I have had no one reach me to try and verify or check on the fraud part. I have a large order with Card****** stuck because I can not trade with bot. It is just annoying that their time to respond is 3-5 days.....should be within a day tbh.
 
Last edited by a moderator:
Torbin

Torbin

Staff member
Community Team
meatball17 said:
1. yes and have already traded
2. yes i have my email set up

I think they think it is fraud because I did spend a good amount on tickets to get cards quickly. Problem is I have had no one reach me to try and verify or check on the fraud part. I have a large order with Card****** stuck because I can not trade with bot. It is just annoying that their time to respond is 3-5 days.....should be within a day tbh.
Click to expand...
When did you log the ticket? also please keep in mind we do not talk about third parties services not owned an operated by Daybreak games.
 
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meatball17

Member
I apologize for that and knew better, and yesterday. Someone literally just asked some questions for verification but there is such a lag and no explanation as to why i was locked from trading.....I can only assume it was because i spent a good amount quick but there should definitely be some sort of communication being sent out to the customers. I think it is bad practice to lock someone's account with no notification or reason why....
 
Torbin

Torbin

Staff member
Community Team
meatball17 said:
I apologize for that and knew better, and yesterday. Someone literally just asked some questions for verification but there is such a lag and no explanation as to why i was locked from trading.....I can only assume it was because i spent a good amount quick but there should definitely be some sort of communication being sent out to the customers. I think it is bad practice to lock someone's account with no notification or reason why....
Click to expand...
We are not customer support here so we have no access to account or account details. I cannot say why they have or have not responded to you on that front I can only ask when the ticket was logged and how long its been between responses to you.

I understand the frustration and can try to help. If you can give me a ticket number I can ask the team to look at it and respond.
 
M

meatball17

Member
Now it says "no trading", "no chat", "restricted purchases"......like why did all this happen? Because I actually spent money with you now I'm being punished? Again all these restrictions and no communication. TBH this feels a bit horrible from this company to do these things.

#127316

I understand that you're not customer service but we are quite restricted to communicate with customer service unlike some companies that have a chat and what not. "hey lets punish this guy for spending a lot of money with us".......sigh
 
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