No Game IDs 100 pp lost due to a game bug

[solerme]

Game ID

soLerme

Today i started a Pauper League. When the first game started the game screen froze and i couldn't play the match

Unable to join queue. Current match pending. Please wait a moment before attempting to join the queue. If the problem persists please contact Game Support for assistance. To do so, File a ticket at [a:url=https://help.mtgo.com/hc/en-us]https://help.mtgo.com/hc/en-us[/a]

this was the error ^

i waited for 20-30 mins, then dropped the league on 0-0. The game should've given back the 100 play points, but it didn't.
Also, i still can't join another queue in the MTGO pauper league, while i can play practice games.

 

[Torbin]

No game ID please provide one.

 

[solerme]

game ID is "solerme"

 

[Torbin]

That is not a game ID friend. A game ID is a # not a name.

 

[solerme]

and where can i find it?

 

[Firedrake]

"Game ID

• You must submit a game ID for bugs."

What needs to be added to that document is "Game ID is a 9 digit number starting with the number 8."

Go to your Game History, start a Replay of the game, and look at the top line of the screen for the Game #.

 

[Neo001992]

Go to your Game History, start a Replay of the game, and look at the top line of the screen for the Game #.

No need to bring up the whole replay, the screen before that should have the event and game #s with buttons to easily copy them.

https://imgur.com/a/kpm0j5u

 

[solerme]

https://ibb.co/HXgZDZF

it should be this one, but i'm not 100% sure

 

[Firedrake]

You may want to add Game # 880368870 to your post. Don't expect the Devs to go clicking around looking for it.

 

[solerme]

can't they? I'm having trouble here....I need help -_-

 

[Firedrake]

So did you contact Support at help.mtgo.com (or click the Help button at the top of this page) ?